North Central Utility

Job Description

As a representative of our Parts Department, you will perform a wide variety of work assignments maintaining established company and industry standards. Under the Parts Manager you will work effectively representing counter sales, trailer service, and the warehouse departments. You will ensure outstanding parts, counter, warehouse, delivery and shipping service consistently.

You should have a positive attitude, pleasant demeanor, excellent communication skills (including listening/talking/email).

Job Details:

  • Ensure outstanding customer relations and service, answer a high volume of incoming telephone calls
  • Service walk-in customers in the Parts Department
  • Assist in checking in incoming parts, stocking shelves, warehouse inventory and delivery orders
  • Process invoices and payments
  • Complete data entry of heavy duty parts and equipment into the Parts Department computers
  • Oversee and demonstrate outstanding heavy duty parts service; respond to a high volume of heavy duty parts inventory tasks overseeing stocking warehouse and shelves, delivery to customers externally and internally; loading and unloading, shipping, packaging, labeling, meeting invoice orders, and discarding damaged parts
  • Under the direction of Parts leadership, oversee and be fully responsible for all aspects of Parts Counter Sales for customers and staff
  • Utilize internal process working with packing slips, invoices, tags, and purchase orders
  • Oversee staff maintaining warehouse, shipping and receiving area, rail racks, storage trailers, and upstairs neat, clean and organized
  • Maintain Warranty tracking; file warranty claims with vendors
  • Oversee and ensure outstanding warehouse, delivery and shipping service consistently
  • Work effectively as a team member
  • Sell heavy duty parts and equipment to our counter customers with superior customer service
  • Organization, accuracy, and broad heavy duty parts and equipment knowledge preferred

REQUIREMENTS

  • Valid WI State Driver’s License (CDL not require) with a clean driving record is required
  • A minimum of 3 years parts counter/sales/warehouse experience is strongly preferred
  • Automotive/Industrial encouraged to apply
  • Prior counter/computer experience is required
  • Parts Warehouse and Delivery experience is helpful
  • Forklift certification will be provided ‘on-the-job’ prior to forklift usage
  • Ability to read, communicate, and respond to internal procedures and documentation directly with customers and internal staff (e.g. at the counter, via telephone).
  • Must be able to lift a minimum of 75 pounds intermittently; a minimum of 50 pounds consistently
  • Frequent walking, standing, sitting, reaching, lifting, bending, squatting, pushing, pulling and repetitive motion with strength, stamina and control is required
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